Shipping policy

Effective Date: 08/12/2024

Thank you for choosing TruHemp! We are committed to ensuring that your CBD/THC inhalers reach you quickly, safely, and in the best condition. Below you will find the details of our shipping policy.

1. Processing Time

  • Order Processing: Orders are processed within 1-2 business days after payment confirmation. Orders placed after 3:00 PM (EST) or on weekends/holidays will be processed on the next business day.
  • Order Confirmation: Once your order has been processed, you will receive an email confirmation with tracking information.

2. Shipping Methods & Delivery Times

  • Standard Shipping: Delivery within 3-7 business days.

Please note that delivery times may vary based on your location, weather conditions, and carrier delays, which are beyond our control.

3. Shipping Costs

  • Standard Shipping: A flat rate of $5.99 for orders under $50.

4. Shipping Locations

  • Domestic Shipping: We ship to all 50 states within the USA, including Alaska and Hawaii.
  • International Shipping: Currently, we do not offer international shipping.

5. Discreet Packaging

We understand the importance of privacy. All orders are shipped in plain, unmarked packaging to ensure discretion.

6. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on the carrier's website.

7. Shipping Restrictions

Due to federal regulations, we are unable to ship to the following states: Idaho, Nebraska, and South Dakota. Additionally, certain local jurisdictions may impose restrictions on CBD/THC products. It is the customer’s responsibility to understand and comply with local laws.

8. Lost or Damaged Shipments

If your order is lost or damaged during shipping, please contact us immediately at customerservice@tru-hemp.com. We will work with the carrier to resolve the issue as quickly as possible.

9. Changes to Shipping Information

If you need to update your shipping information after placing an order, please contact us at customerservice@tru-hemp.com within 24 hours. We will do our best to accommodate changes, but we cannot guarantee modifications once the order has been processed.

10. Contact Us

For any questions or concerns regarding shipping, please contact our customer support team at customerservice@tru-hemp.com. We are here to assist you!

Thank you for choosing TruHemp! Your satisfaction is our priority, and we are dedicated to providing you with the best possible service.

TruHemp Team
Email: customerservice@tru-hemp.com
Website: www.tru-hemp.com